at the airline's request the faa grounded all american flags at least through 5:00 p.m. eastern as the company tried to work througthe problems. estimated about 900 flights would be delayed if american resume flying by 5:00 m., causing another 80 delays tonight because planes and crews would not be where they are needed. customers complained to social media and they described long lines and frustration at the lack of information from airline employees. one passenger in dallas. saying tensions are high, a lot of people getting mad. several yelling at american agents. gerri: not too surprising. we really appreciate you getting on this for us. thk you. onto tonight top story, a shocking admission from the head of the fda, age and chief margaret hamburg said she is almost powerless to protect us from dangerous drugs like the one from a massachusetts company blamed for the deaths of 53 people. at word coming in after a week full of such reports describing deplorable conditions and oversight at pharmacies around the country. the fda can't guarantee one of their most basic func